Welcome to Zenna Rides!

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application ("App") and related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, phone number, payment information, and any other information you provide when creating an account or using our Services.
• Location Information: We collect your precise location data to provide you with our ride-sharing services. This data includes your pick-up and drop-off locations.
• Usage Information: We collect information about how you interact with our App, including your ride history, preferences, and the device and network you use.
• Communication Data: This includes any communication between you and Zenna Rides, including customer support requests and feedback.
• Technical Data: This includes IP addresses, browser types, operating system information, and device identifiers.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To facilitate ride-sharing services, including processing payments and managing your account.
• To Improve Our Services: To understand and analyze user behavior and preferences to improve the functionality and user experience of our App.
• To Communicate with You: To send you updates, notifications, and information related to your use of the Services.
• For Security and Safety: To ensure the safety and security of our users and Services, including detecting and preventing fraud or unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal requests.

3. Sharing of Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us in providing our Services, such as payment processors, customer support, and marketing services.
• Law Enforcement and Authorities: When required by law, or to protect the rights, property, or safety of Zenna Rides, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Retention

We retain your personal information for as long as necessary to provide our Services or as required by law. Once your information is no longer needed, we will delete or anonymize it in accordance with our data retention policies.

5. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request access to your personal information that we hold.
• Rectification: You have the right to request corrections to any inaccurate or incomplete information.
• Erasure: You have the right to request the deletion of your personal information, subject to certain conditions.
• Restriction: You have the right to request a restriction on the processing of your personal information under certain circumstances.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal information in certain situations.
• Withdraw Consent: If you have given us consent to process your personal data, you can withdraw that consent at any time.
• To exercise any of these rights, please contact us at support@zennarides.com.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We ensure that such transfers are made in accordance with applicable data protection laws and that appropriate safeguards are in place.

8. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of any significant changes through the App or via email. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@zennarides.com